Shipping policy

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This confirms that we have received your order in our system and pre-authorized your payment.

Once your order is received, we immediately reach out to our suppliers to confirm that it is in stock and ready for shipment. After confirmation, we process your payment and begin preparing your order for shipping.

At TheKoreanGlow.com, our mission is to provide fast, reliable shipping to customers across the United States. We’re committed to offering the highest level of service and responsiveness.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number and shipping details.

Shipping Charges

We offer free standard shipping on all orders within the United States.
There are no hidden fees, minimum purchase requirements, or subscription obligations.

Order Acceptance & Pricing

Please note that we reserve the right to cancel or refuse any order at our discretion for reasons including, but not limited to:

  • Product availability
  • Incomplete or incorrect payment information
  • Potential fraud risks
  • Pricing or typographical errors

You may be contacted for additional verification, such as a phone number or address confirmation, before your order is approved.

To protect against unauthorized use of credit or debit cards, we may verify your identity, billing details, or shipping information prior to fulfillment. If we suspect a fraudulent transaction, the order may be canceled immediately.

While we strive for accurate product listings and pricing, errors may occur. In such cases, we may either contact you with updated details or cancel the order and notify you of the cancellation, even if your payment has already been processed.

Handling, Transit, and Order Cut-Off Times (U.S. Orders)

  • Handling Time: 1–2 business days (Monday to Friday)
  • Transit Time: 3–5 business days (Monday to Friday)
  • Order Cut-Off Time: 5:00 PM EST (GMT-05:00)

Orders placed before 5:00 PM EST are generally shipped on the same business day.
Total estimated delivery time is 4–7 business days, depending on your location and the selected carrier.

What Happens After I Place an Order?

After you place your order, you’ll receive an email confirmation with your order number and receipt. If your order includes customized or limited-edition items, extra processing time may be needed.

If you don’t see your confirmation email in your inbox, please check your spam folder. If it’s still missing, contact us at info@thekoreanglow.com with the subject line: “Order Confirmation Not Received.”

For customized items, a member of our team will contact you to confirm details before your order is fulfilled.

Carriers We Work With

We partner with reliable and fast shipping carriers including:

  • DHL Express
  • FedEx
  • UPS
  • USPS

Some high-value orders may require a signature at delivery.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
 If you haven’t received tracking details within 3 business days, please contact us at info@thekoreanglow.com for assistance.

Address Accuracy & Delivery Issues

Please double-check your shipping address before placing an order.
We are not responsible for delivery issues caused by incorrect or incomplete shipping information. If a package is returned to us due to an address error, re-shipping charges may apply.

Contact Us

If you have any questions about your order or need assistance, we’re here to help!

📧 Email: info@thekoreanglow.com
📞 Phone: +1 (518) 708 8713
📍 Address: 22312 HILL ST, Warren, MI 48091, United States
🕒 Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (EST)