Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your items must be in original packaging and unused. To start a return, you can contact us at info@thekoreanglow.com.

Please note that returns must be sent to the following address:
22312 HILL ST, Warren, MI 48091, United States

If your return is accepted, we’ll send you a return shipping label, which you can download and print, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@thekoreanglow.com.

Return Method:

Your option to send us your return: By Mail

How can you get your return shipping label?
Defective Product – Download and Print
Customer Remorse – Customer Responsibility

Our Fees for Return or Refund (United States)

Damages and Issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

For defective products return:
Return Shipping Fee: 0.00 USD ($)
Restocking Fee: 0.00 USD ($)

For Your Responsibility (Customer Remorse)

Please inspect your order upon reception and contact us immediately if the item you purchased was by mistake, no longer needed, or if you ordered the wrong product so that we can evaluate the issue and make it right.

For customer remorse returns:
Return Shipping Fee: Actual cost of return shipping
Restocking Fee: 0.00 USD ($)

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refund

We will notify you once we have received and inspected your return, letting you know if your refund has been approved. If approved, your refund will automatically be issued to your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and post the refund.

For any help, please contact us at info@thekoreanglow.com.

Contact Us

📧 Email: info@thekoreanglow.com
📞 Phone: +1 (518) 708 8713
📍 Address: 22312 HILL ST, Warren, MI 48091, United States
🕒 Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (EST)